New Richmond Vacations from $749

Staff was amazing! So helpful and friendly! Free light breakfast every morning with fresh coffee. Each room was like a little apartment- kitchen, living area, bed, bathroom. My kids loved the pool. It was very relaxing and enjoyable. There is a picnic area with a roof, tables, grill for guest to use. There is a lounge area in the breakfast location that has computers and comfy chairs with a big screen tv. DVDs are available to borrow from that area and play in your room on the DVD player. My 4 year old loved this!!!

when we checked in it was very streamline...however when we walked into our room on the 22nd floor...it was a nightmare...the smell of fresh paint was unbearable, the wallpaper was peeling off the walls, the mattress were horrible, the bedding was not right, and there was an unpleasant smell. I called down and they promptly moved us to another room that was more in tune to what my expectation was for the Hyatt. Although they made it right, i was terribly shocked that they would ever considered having ANYONE stay in that room. room 2205

Customer service from onsite staff was the best this hotel had to offer. Everyone was pleasant and accommodating. The hotel could use a maintenance overhaul. The rooms were very much showing their age with beat up floors, stained furniture, chipped and worn down paint. The cleanliness was not great, noticeable dust in corners of the room and places the top of the toilet paper holder (which was also falling off the wall). Hotel lobby, bar, and coffee shop are nice. Location is great, however, the abandoned building next door is being worked on so construction work begins at 6am! Nice and noisy! I wouldn't expect it to be super quiet given that it's in the heart of downtown, but the construction definitely makes it unpleasant.

Love this hotel. 5 STARS

The room was very clean. The only thing I was disappointed with was not being able to get a fresh cup of coffee in a room. There is a Kurig but only two little teas for two cups. Staff were very friendly and accommodating. Bar tenders and Kendrick were so fun to talk to and drinks were great!!